Before placing an order, please ensure your shipping address and contact information are accurate. For large items like floating mats, ensure someone is available to receive the delivery. International customers are responsible for any import duties or taxes if applicable.

You will receive a confirmation email shortly after placing your order. If you do not receive the email within 24 hours, please check your spam folder or contact our support team.

You may cancel your order within 12 hours of purchase by contacting our support team. After the order has been processed or shipped, cancellations cannot be guaranteed, but we will assist with return options.

Yes, we accept exchanges for unused products within 30 days of delivery. Please contact our support team to initiate the process, and ensure the product is in original condition with all packaging.

Most orders are processed within 24–48 hours after payment confirmation. Shipping times vary based on destination, but you will receive a tracking number as soon as your order is dispatched.

All ZAMPIQ products are covered by a standard 1-year warranty against manufacturing defects. Extended warranty or repair kits are available upon request. Please contact our support team for more details.

Yes! Our floating mats include a pet-friendly section with a non-slip surface, specifically designed for dogs and other pets. However, we recommend supervising pets during use for maximum safety.

After each use, rinse the mat with fresh water, let it dry, and store it in a cool, shaded area. During the winter season, fully deflate the mat, fold it properly, and keep it in a storage bag to avoid damage.

Currently, we ship across the U.S. and Canada. For international orders, please contact our team to discuss shipping options and additional fees.